Refund policy

Returns & Exchanges

Due to the perishable nature of our products, Lilac & Crème does not accept returns or exchanges. This includes custom orders and personalized items.

If there is an issue with your order, please contact our customer support team so we can review the circumstances and determine an appropriate resolution.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact us as soon as possible at orders@lilacandcreme.com.

To help us evaluate your claim, please include:

• Your order number

• A brief description of the issue

• Clear photographs of the affected product and, when applicable, its packaging

All damage claims, including the required photographic evidence, must be submitted within 7 calendar days of delivery.

Claims submitted without photographic evidence or after the seven-day period may not be eligible for a refund or replacement, subject to applicable law.

Our customer support team will review the information provided and determine the appropriate resolution.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Perishable food products

• Custom or personalized orders

• Gift cards

If you have questions about a particular item or order, please contact us before making your purchase.

Refunds

If a refund or partial refund is approved, the approved amount will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at orders@lilacandcreme.com.

Questions or Concerns

For questions regarding returns, damaged orders, or refunds, please contact us at orders@lilacandcreme.com.

For information about shipping methods, delivery schedules, and carrier delays, please review our Shipping & Delivery Policy.