Frequently Asked Questions

Lilac & Crème is under the kosher supervision of Tartikov, KCL, and Kof-K.

For additional information, please visit our Kosher Certifications page.

Our cheesecakes contain dairy and gluten. Additional allergens vary by flavor and product. Please review the allergen information on the individual product page before ordering.

If you have questions about a particular ingredient or allergy, please contact us before placing your order.

Our cheesecakes can be stored frozen for up to six months when kept properly frozen.

Upon arrival, remove the cheesecake from its shipping packaging, discard the ice pack and insulated casing, and transfer the cake to your freezer if you are not planning to serve it immediately.

When you're ready to serve, transfer the cheesecake to the refrigerator and allow approximately 12–24 hours for it to thaw gradually.

For best results, keep the cheesecake refrigerated until shortly before serving.

For the best presentation, remove the cake from its packaging while it is still frozen. This helps protect the decoration and prevents damage to the cake.

Transfer the cheesecake to the refrigerator approximately 12–24 hours before serving to allow it to thaw gradually.

For clean, even slices, use a sharp knife, wiping the blade between cuts. A plastic knife is not recommended, as it may crush or drag through the cheesecake.

Serve chilled or allow the cake to sit briefly at room temperature before serving for a softer, creamier texture. Do not leave perishable cheesecake unrefrigerated for extended periods.

Changes may be possible if your order has not yet been processed for shipping or delivery.

To request a modification, please contact us as soon as possible through our contact form or call 732-886-0701.

Please review your order details carefully before checking out. Changes are not guaranteed, particularly after an order has entered fulfillment or during busy seasons.

Our miniature collections are sold in the quantities and assortments listed on the website.

Due to packaging requirements and product availability, we are unable to accommodate changes to the number of miniatures in a box.

You will receive an order confirmation email after successfully placing your order.

Once your order has been prepared for shipment, you will receive a shipping confirmation with tracking information. UPS tracking updates generally begin after the package has been scanned into the carrier's system.

You can also review your order details through the order history section of your customer account.

Local deliveries cannot be tracked in real time. If you provided a valid email address, you will receive a notification once your order has been delivered.

If your order has not yet been processed for shipping, we may be able to update the delivery address.

Please contact us as soon as possible with your order number and the corrected address.

Once an order has shipped, changes cannot be guaranteed. During peak seasons, address modifications may not be possible after the order deadline.

Yes. Lilac & Crème offers same-day local delivery to eligible addresses within our New Jersey delivery area.

Orders must be placed by 12:00 PM Eastern Time (ET) to qualify for same-day local delivery. Orders placed after the cutoff will be scheduled for the next available delivery day.

For nationwide UPS shipping, orders placed by 12:00 PM ET Monday through Thursday may ship the same day, subject to availability and holiday restrictions.

We offer local delivery to eligible addresses in Lakewood, Toms River, Howell, Jackson, Brick, and Manchester, New Jersey.

Nationwide shipping is available within the United States via UPS Next Day Air for eligible products and destinations.

Available delivery methods and shipping rates are determined at checkout based on your delivery address.

Please select your preferred delivery date during checkout. Available dates depend on your location, delivery method, and the time your order is placed.

Local deliveries are generally made between 4:00 PM and 9:30 PM.

Nationwide orders are shipped using UPS Next Day Air, with delivery typically expected by the afternoon. Exact arrival times cannot be guaranteed.

While we make every effort to accommodate your selected delivery date, carrier delays, weather conditions, and other circumstances beyond our control may affect the actual arrival date.

For time-sensitive occasions, we recommend scheduling delivery at least one day in advance.

Monday delivery is not available for nationwide orders shipped via UPS Next Day Air, as we do not dispatch packages over the weekend.

Orders shipped on Monday are scheduled to arrive Tuesday, making Tuesday the earliest standard UPS delivery day of the week.

Monday local delivery may be available to eligible addresses, subject to the delivery schedule shown at checkout.

Nationwide orders are shipped Monday through Thursday, excluding Jewish holidays and legal holidays.

We do not dispatch UPS shipments on Fridays or weekends. Orders placed after Thursday's 12:00 PM ET cutoff will generally ship the following Monday, or the next available shipping day.

Please plan ahead when ordering for weekends, holidays, or special occasions.

Our cheesecakes are deep-frozen before shipping and carefully packed with ice packs in insulated boxes designed for transporting perishable foods.

Nationwide orders are shipped via UPS Next Day Air to minimize transit time and help maintain the appropriate temperature during delivery.

Your cheesecake may arrive frozen or partially frozen. Transfer it to the freezer or refrigerator promptly, depending on when you plan to serve it.

Although UPS Next Day Air minimizes transit time, unexpected delays can occur due to weather, carrier disruptions, address issues, or other circumstances.

We recommend monitoring the tracking information provided in your shipping confirmation.

If UPS reports an address-related issue, you may be able to correct the delivery information or arrange another available delivery option directly through UPS.

For weekend occasions, we recommend selecting Thursday delivery rather than Friday. A shipment delayed on Friday may not be delivered until Monday.

For more information, please review our Shipping & Delivery Policy.

At this time, Lilac & Crème ships exclusively within the United States. International shipping is not available.

Shipping rates are calculated based on your package's weight, dimensions, and destination.

Your available delivery options and applicable shipping charges will be displayed at checkout before you complete your order.

Due to the perishable nature of our products, Lilac & Crème does not accept returns or exchanges, including on custom and personalized orders. Gift cards are non-refundable.

If there is a problem with your order, please contact us so our team can review the issue.

For complete details, please review our Refund Policy.

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible at orders@lilacandcreme.com.

Include your order number, a description of the issue, and clear photographs of the affected item. Photographic evidence is required for damage claims.

All claims and supporting photographs must be received within 7 calendar days of delivery for review.

Our customer support team will evaluate the issue and advise you of the available resolution.

Our cheesecakes are shipped frozen and should arrive cold or partially frozen.

If your cheesecake arrives warm, or you are unsure whether it has remained at a safe temperature, do not consume it.

Contact us promptly at orders@lilacandcreme.com with your order number and photographs of the product and packaging so we can review the situation.

If your refund or partial credit is approved by our customer support team, the approved amount will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at orders@lilacandcreme.com.