Shipping policy

Order Cutoff Times

Delivery Dates

Please select your desired date of delivery during the checkout process. 

Kindly be aware that although we make every effort to accommodate delivery date preferences, Lilac & Crème cannot guarantee  delivery on a specific day. 

We understand the importance of timely delivery, and we encourage you to select a preferred date of delivery when placing your order. This allows us to prioritize and plan accordingly. However, please be aware that factors beyond our control, such as shipping delays or unforeseen circumstances, may affect the delivery date. 

To ensure a smooth experience, we recommend scheduling your delivery date with ample time, considering possible delays that may occur during the shipping process. Lilac & Crème cakes can be frozen for up to six months without compromising their flavor or texture. This allows you to plan ahead and enjoy our delicious treats at your convenience.

Shipping Methods

Local delivery is available to the following areas in New Jersey:

Not sure if you're in our delivery zone? Contact us before placing your order and we'll let you know.

All nationwide orders are shipped frozen via UPS Next Day Air, packed with ice packs in insulated boxes designed specifically for perishable items. This is the only service level we offer — due to the perishable nature of our products, we do not ship via standard ground service.

UPS Next Day Air packages are typically delivered by the afternoon, though exact delivery times cannot be guaranteed. Unexpected events such as weather delays, traffic, or carrier disruptions can affect arrival. Lilac & Crème monitors all shipments and is available to assist if problems occur, but we cannot take responsibility for delays once the package leaves our warehouse.

UPS will leave the package at your door, no signature is required. If you have concerns about leaving a package unattended, we recommend shipping to an address where someone will be available to receive it. 

In the rare event of a delivery delay, a package may arrive a day later than expected. You can track your shipment in real time using the UPS tracking number provided when your label is created. UPS may attempt delivery later in the day, reroute the package, or hold it at a local facility until delivery is possible.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your package. The rate is displayed clearly at checkout before you complete your order. Rates are subject to change without prior notice due to fluctuations in carrier pricing.

Shipping perishable items requires overnight service and specialized insulation materials. The rates shown at checkout reflect the actual cost of delivering your order safely, with no markup.

Any additional fees, such as customs duties or taxes imposed by the destination, are the responsibility of the customer.

Seasonal Delivery Adjustments

During peak seasons, select areas within our typical shipping zones may be serviced through direct delivery rather than overnight shipping. In these cases, we may use temperature-controlled vehicles, such as freezer trucks, to transport orders frozen directly to your door. This eliminates the need for insulated packaging and ice packs.

This service is arranged at our discretion based on location and delivery logistics. Delivery rates remain the same, as the cost of maintaining this level of care is comparable to overnight shipping.

Damages, Delays, & Lost Packages

Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

In the event that your package is delayed, lost, or damaged in transit, please contact us promptly. We will work with UPS to investigate and, if necessary, file a claim. We cannot guarantee the outcome of carrier claims or be held responsible for losses resulting from circumstances beyond our control.

It is the customer's responsibility to provide accurate and complete shipping information at checkout. Lilac & Crème cannot be held liable for delays, misdeliveries, or additional charges resulting from incorrect or incomplete address information.