Delivery Cutoff Times
For Local Delivery, orders must be placed by 12 PM EST for same day delivery. Orders received after 12 PM will be delivered the next business day.
For nationwide shipping, orders must be placed by 12 PM EST to ship same day (Monday-Thursday). Orders received after 12 PM will ship the following business day.
Please note: We do not ship on Fridays, weekends, or national holidays. Please plan accordingly to ensure timely delivery.
Delivery Dates
Please select your desired date of delivery during the checkout process.
Kindly be aware that although we make every effort to accommodate delivery date preferences, Lilac & Crème cannot guarantee delivery on a specific day.
We understand the importance of timely delivery, and we encourage you to select a preferred date of delivery when placing your order. This allows us to prioritize and plan accordingly. However, please be aware that factors beyond our control, such as shipping delays or unforeseen circumstances, may affect the delivery date.
To ensure a smooth experience, we recommend scheduling your delivery date with ample time, considering possible delays that may occur during the shipping process.
Lilac & Crème cakes can be frozen for up to six months without compromising their flavor or texture. This allows you to plan ahead and enjoy our delicious treats at your convenience.
Shipping Policies & Information
Shipping Method
Lilac & Crème ships nationwide with UPS Next Day Air, packed with ice in insulated boxes to maintain a cold, stable temperature during transit.
Please be aware that Next Day Air shipping is the only service level we offer. Due to the perishable nature of our products, we do not ship via standard ground service.
UPS Next Day Air packages are usually delivered before 2 PM, however, delivery times are not guaranteed. Unexpected events, such as weather delays, traffic, or carrier disruptions, can affect arrival. Lilac & Crème monitors all shipments and is available to assist if problems occur, but we cannot take responsibility for delays once the package leaves our warehouse.
While delays are uncommon, they can occur. In the event of a delivery delay, a package may arrive a day later than expected. Customers can track their shipment using the UPS tracking number provided at the time of shipping to see real-time updates. UPS may attempt delivery later in the day, reroute the package, or hold it at a local facility until delivery is possible.
In the event that your package is delayed, lost, or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and, if necessary, file a claim. However, we cannot guarantee the outcome of such claims or be held responsible for any losses incurred as a result of lost or damaged shipments.
Shipping Rates
Shipping rates are calculated based on various factors, including the weight, dimensions, and destination of the package. These charges are displayed during the checkout process and may be subject to change without prior notice due to fluctuations in carrier rates or other factors. Any additional fees, such as customs duties or taxes, imposed by the destination country are the responsibility of the customer.