Frequently Asked Questions

Lilac & Crème is under the supervision of Tartikov, KCL, and Kof-K.

All of our products contain gluten in the batter and crust. Please see each product page for item-specific allergen information.

Lilac & Crème cheesecakes can be frozen for up to six months, allowing you to plan ahead for time-sensitive occasions.

When your order arrives, transfer the cake to your freezer and dispose of the ice pack and foam casing.

About 12–24 hours before serving, move the cake from the freezer to the refrigerator and allow it to thaw gradually. For the fluffy, mouthwatering texture Lilac & Crème cheesecakes are known for, remove the cake from the fridge and allow it to sit at room temperature before serving.

To avoid damaging the cake, unwrap it while frozen.

Store the cake in the freezer before eating. Defrost in the refrigerator overnight or at room temperature for about four hours before serving.

Best served at room temperature.

Defrost. Enjoy. And freeze again. Cakes can be defrosted and refrozen for up to six months.

We can only change orders that have not yet been processed for shipping.

To request a change, please reach out through our contact form or call our office at 732-886-0701.

Please double check your information before submitting your order, as changes to existing orders are not guaranteed.

All items are sold as listed on the website.

We cannot accommodate custom orders due to packaging sizes and availability.

Once your order has shipped, you will receive an email with tracking information.

Please note: local deliveries cannot be tracked in real time. If you provided a valid email address with your order, you will receive a notification when your order is delivered.

If your order has not yet shipped, we may be able to deliver to a different address as requested.

Please note that during busy seasons, we may not be able to accommodate order changes after our order deadline.

Once you place your order, we will send you a confirmation email. Once your order ships, we will send another email with tracking information.

You can also track the status of your order from the order history section of your account page.

All local deliveries are delivered between 4:00 PM and 9:30 PM.

Orders with overnight shipping are packed in temperature-controlled boxes and shipped via UPS overnight shipping. For UPS orders, you will receive tracking information once your order enters the mail stream.

For all questions regarding deliveries, please fill out a contact form and we will get back to you within 24 business hours.

Lilac & Crème offers same-day local delivery. The cutoff time for same-day delivery is 11:00 AM. Orders placed after 11:00 AM will be delivered the next business day.

For next-day nationwide shipping, orders must be placed by 12:00 PM.

UPS orders placed after Thursday at 12:00 PM EST will be shipped the following week.

UPS orders scheduled for Monday delivery will ship out Monday and arrive Tuesday.

All of our products can be shipped nationwide with UPS Next Day Air.

Lilac & Crème ships nationwide with UPS Next Day Air. Cakes are packed with ice in insulated boxes to help maintain a cold, stable temperature during transit.

Please select your desired delivery date during the checkout process.

Although we make every effort to accommodate delivery date preferences, Lilac & Crème cannot guarantee delivery on a specific day.

We understand the importance of timely delivery and encourage you to select a preferred delivery date when placing your order. This allows us to prioritize and plan accordingly. However, factors beyond our control, such as shipping delays or unforeseen circumstances, may affect the delivery date.

To ensure a smooth experience, we recommend scheduling your delivery date with ample time, considering possible delays that may occur during the shipping process. Lilac & Crème cakes can be frozen for up to six months without compromising their flavor or texture, allowing you to plan ahead and enjoy them at your convenience.

Unfortunately, we cannot ship outside of the U.S. at this time due to customs.

Due to the perishable nature of our products, Lilac & Crème cannot accept returns or exchanges.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If approved for a refund or partial credit by our customer support team, you will be automatically refunded to your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at orders@lilacandcreme.com.