.png)
UPS Delivery Exceptions
All nationwide orders are shipped via UPS Next Day Air to minimize time in transit. While most packages arrived on the delivery date selected at checkout, unexpected delays can occur after an order leaves our warehouse.
Weather conditions, incorrect or incomplete address information, mechanical issues, flight delays, and other operational issues within the carrier's network may impact delivery timing. These events are outside the control of Lilac & Creme and may result in a package arriving later than expected.
UPS Next Day Air refers to the shipping service used - it does not guarantee that a package will be unaffected by carrier disruptions.
Pay attention to the delay reason provided in your UPS tracking details.
Most carrier delays, including those caused by weather, mechanical issues, flight delays, sortation errors, etc. cannot be resolved or expedited. UPS will resume transit once the disruption has been resolved.
An address related delay means UPS does not have enough or accurate information to complete the delivery. This may be caused by:
- a missing suite, apartment, or unit number
- an incorrect zip code
- an incomplete or incorrect street address
- missing business or recipient information
- UPS address verification or access issue
UPS will record this as a delivery exception in the tracking details. UPS: Understanding Tracking Status
Unlike weather or operational delays, an address-related delay may be correctable. Acting quickly can help prevent a failed or delayed delivery or the package being returned to sender.
How to Correct the Address
- Enter the tracking number directly on UPS.com and open the full tracking details
- Look for a yellow bar displaying "Correct My Address"
- If the option appears, follow the prompts to add or correct the necessary information.
If your delivery lists an address related exception and you do not see the "Correct My Address" option on the tracking page, please contact Lilac & Creme with the corrected information so it can be updated on your behalf.
It is the customer's responsibility to provide accurate and complete shipping information at checkout. Lilac & Creme cannot be held liable for delays, misdeliveries, returned packages, or additional charges resulting from incorrect or incomplete shipping information.
When Your Package Arrives
In most cases, a one-day delivery delay does not compromise the cheesecake. As long as the cake is not hot when it arrives, it can generally be refrigerated or frozen and enjoyed as usual.
Our cheesecakes are packed with the possibility of an unexpected delay in mind. However, insulated packaging and ice packs cannot maintain a frozen temperature indefinitely.
Ice packs may be partially or fully thawed by the time the package is delivered. This does not necessarily indicate that the cheesecake has been compromised. The temperature and condition of the cheesecake itself are more important that whether the ice packs remain frozen.
If the cheesecake is no longer cool to the touch, appears damaged, or you are uncertain about its condition, please contact us before consuming it.
Preventing Avoidable Delays
Before placing your order, review the delivery address carefully. Be sure to include any applicable apartment number, suite, unit, floor, business name, or other information needed to locate the recipient. If you notice an address error after placing your order, please contact us immediately. We will try our best to correct the information before shipment, though post order changes are not guaranteed.
Once your tracking number becomes available, monitor the shipment for updates or requests from UPS. Respond promptly if the tracking details indicate that additional address information is needed.
Because no signature is required, we recommend shipping to an address where someone will be available to bring the package in shortly after delivery.
Planning for an Important Date
If your order is needed for an event, birthday, or other instance where the date is important, we recommend selecting a delivery date that is at least one day before it is needed. Remember that Lilac & Crème cheesecakes can be frozen for up to six months.
If your order is needed for the weekend, we recommend choosing Thursday or earlier for delivery to allow at least one extra business day for unexpected delays.